• US orders: Standard delivery costs $10, or is free when you spend $50 or more. Standard shipping delivers in 4-7 days within continental US. For Hawaii, Alaska, US territories, Canada and Mexico, please allow 5 to 10 working days from when your order was placed. We consider our carbon footprint when choosing shipping methods and our delivery lead times reflect this.

• UK orders: Standard delivery costs £5, or is free when you spend £50 or more. Standard shipping delivers in 3-5 working days in the UK.

• EU & ROW orders: Standard delivery costs €7, or is free on orders over €50. Standard shipping delivers in 5-7 days in Europe, and up to 14 business days for Rest of World.

• We hope that you fall in love with your whind skincare products - but, in case you're not convinced and you'd like to return your product, we would be happy to refund you or exchange for another item. Please email our team orders@whind.com with your name, order number, and reason for return within 30 days of your order being placed. We are not able to offer returns or exchanges on fragrances including sample sets, full size or travel sized. We're sorry that, unless a shipping error was made by whind.com, we are unable to refund your original shipping costs. To discuss your fragrance order with our team, please contact orders@whind.com.
  
• If your item is damaged, please include a photograph of the damage in your email. The product will need to be returned to the warehouse for quality assurance purposes. We will provide a returns label and request that items are shipped back to our warehouse unopened where possible for hygiene purposes.

• For hygiene reasons, we can only guarantee full refunds on unused and gently used items. Other items will be judged on a case by case basis. All returns will be processed and refunded in a maximum of 5 working days following receipt of the product at our warehouse.

• Email us hello@whind.com to make any changes or updates to your account details.

• While registering for an account you can choose to opt in to receive marketing emails from us. You may unsubscribe at any time by emailing us hello@whind.com.

Our team will be happy to answer product related questions via email athello@whind.com, or via DM on instagram@whind.

We ship globally, to most destinations. If you are located in the GCC, please visit our dedicated store to complete your order https://me.whind.com/

• If you have an order question or general query, please email us hello@whind.com and a member of our team will be back to you as quickly as possible.

• Otherwise, we are available on instagram @whind, or you can write to us at 81, Fulham Road, London SW3 6RD.