FAQs

Shipping & delivery

  • Business Days: Monday - Friday, excluding national public holidays. Orders received by 11am Central Time on business days will be shipped the same day. Orders made after 11am Central Time will ship the following business day. Orders placed over the weekend will be processed on the next business day.

  • Standard shipping delivers in 4-6 business days within the continental US. For Hawaii, Alaska, US territories, Canada and Mexico, please allow up to 10 working days from when your order was placed. If you have questions about the status of your order, our live chat is available 10am - 5pm Central European Time Monday-Friday, or message us orders@whind.com

Refunds, returns & exchanges

  • We hope that you fall in love with your whind products - but, in case you're not convinced and you'd like to return your product, we would be happy to refund you or exchange for another item. Please email our team orders@whind.com with your name, order number, and reason for return within 30 days of your order being placed.

  • If your item is damaged, please include a photograph of the damage in your email. The product will need to be returned to the warehouse for quality assurance purposes. We will provide a returns label and request that items are shipped back to our warehouse unopened where possible for hygiene purposes.

  • For hygiene reasons, we can only guarantee full refunds on unused and gently used items. Other items will be judged on a case by case basis. All returns will be processed and refunded in a maximum of 5 working days following receipt of the product at our warehouse.

Account

  • Email us hello@whind.com to make any changes or updates to your account details.

  • While registering for an account you can choose to opt in to receive marketing emails from us. You may unsubscribe at any time by emailing us hello@whind.com.

Product queries

  • If you have any questions about our products, our live chat is available Monday-Friday from 10am-5pm Central European Time.

  • Outside of these times, our team will be happy to answer your questions via email at hello@whind.com, or via DM on instagram @whind.

International

  • whind has international sites available - please choose your country on our product pages for accurate information for your shipping country.

  • We are also available in multiple currencies - please indicate via the drop down menu at the bottom of each page if you wish to purchase in a different currency.

Contact us

  • If you have any questions, our live chat is available Monday-Friday from 10am-5pm Central European Time.

  • Outside of these times, please email us hello@whind.com and a member of our team will be back to you as quickly as possible.

  • Otherwise, we are available on instagram @whind, or you can write to us at 81, Fulham Road, London SW3 6RD.

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