FAQs

Shipping & delivery

  • Standard delivery costs $10 or FREE on orders over $50

  • Standard shipping delivers in 3-4 days within continental US. For Hawaii, Alaska, US territories, Canada and Mexico, please allow 5 to 10 working days from when your order was placed. If you have questions about the status of your order, our live chat is available 10am - 5pm Central European Time Monday-Friday, or message us orders@whind.com

Refunds, returns & exchanges

  • We hope that you fall in love with your whind products - but, in case you're not convinced and you'd like to return your product, we would be happy to refund you or exchange for another item. Please email our team orders@whind.com with your name, order number, and reason for return within 30 days of your order being placed.

  • If your item is damaged, please include a photograph of the damage in your email. The product will need to be returned to the warehouse for quality assurance purposes. We will provide a returns label and request that items are shipped back to our warehouse unopened where possible for hygiene purposes.

  • For hygiene reasons, we can only guarantee full refunds on unused and gently used items. Other items will be judged on a case by case basis. All returns will be processed and refunded in a maximum of 5 working days following receipt of the product at our warehouse.

Account

  • Email us hello@whind.com to make any changes or updates to your account details.

  • While registering for an account you can choose to opt in to receive marketing emails from us. You may unsubscribe at any time by emailing us hello@whind.com.

Product queries

  • If you have any questions about our products, our live chat is available Monday-Friday from 10am-5pm Central European Time.

  • Outside of these times, our team will be happy to answer your questions via email at hello@whind.com, or via DM on instagram @whind.

International

  • whind has international sites available - please choose your country on our product pages for accurate information for your shipping country.

  • We are also available in multiple currencies - please indicate via the drop down menu at the bottom of each page if you wish to purchase in a different currency.

Contact us

  • If you have any questions, our live chat is available Monday-Friday from 10am-5pm Central European Time.

  • Outside of these times, please email us hello@whind.com and a member of our team will be back to you as quickly as possible.

  • Otherwise, we are available on instagram @whind, or you can write to us at 81, Fulham Road, London SW3 6RD.

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Free shipping on all orders over $50

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