FAQs

shipping & delivery

  • Business Days: Monday - Friday, excluding national public holidays. Orders received by 11am Central Time on business days will be shipped the same day. Orders made after 11am Central Time will ship the following business day. Orders placed over the weekend will be processed on the next business day.

  • Standard shipping delivers in 4-6 business days within the continental US. For Hawaii, Alaska, US territories, Canada and Mexico, please allow up to 10 working days from when your order was placed. If you have questions about the status of your order, our live chat is available 10am - 5pm Central European Time Monday-Friday, or message us orders@whind.com

  • whind offers free standard shipping when you spend over $65 in a single transaction. For baskets under $65, shipping will be automatically calculated at checkout.

returns

  • If you'd like to return your product, please email customer service orders@whind.com with your name, order number, and reason for return within 30 days of your order being placed.

  • If your item is damaged, please include a photograph of the damage in your email. The product will need to be returned to the warehouse for quality assurance purposes.

  • We will provide a returns label and request that items are shipped back to our warehouse unopened where possible.

account

  • Email us hello@whind.com to make any changes or updates to your account details.

  • By registering for an account you agree to receive marketing emails from us. You may unsubscribe at any time through emailing us hello@whind.com.

product questions

  • If you have any questions about our products, our live chat is available Monday-Friday from 10am-5pm Central European Time

  • Outside of these times, our team will be happy to answer your questions via email at hello@whind.com

international

  • whind has international sites available - please click your country on our product pages for accurate information for your country

contact us

  • If you have any questions, our live chat is available Monday-Friday from 10am-5pm Central European Time

  • Outside of these times, please email us hello@whind.com and a member of our team will be back to you as quickly as possible

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